Cancellation policy

At Our New Aura, we strive to ensure a seamless shopping experience for our customers.

1. Purchase:

Once you've selected your desired products, you can proceed to checkout for payment. Please review your order carefully before submitting to avoid any errors or misunderstandings.

2. Cancellations:

We understand that sometimes plans change. If you need to cancel an order, please contact us at info@ournewaura.com as soon as possible.

• If your order has not yet been processed or shipped, we will gladly cancel the order and provide a full refund.

• If your order has already been processed or shipped, we are unable to cancel the order. In this case, you may return the item(s) based on our return policy.

Please note, orders for our body oil products are final and cannot be cancelled, returned, or refunded due to hygiene and safety reasons.

We appreciate your understanding and look forward to providing you with a delightful shopping experience. If you have any questions, do not hesitate to reach out to our customer service team.