Shipping policy
SHIPPING DETAILS
We offer free shipping on all domestic orders over $200.
All orders are processed within 1-3 business days, pending product availability and payment verification. Once an order has been placed, it cannot be adjusted or canceled.
Once your order has shipped, you’ll receive an email with tracking information. If you do not receive a shipping confirmation within 3 business days, please contact us at info@ournewaura.com
Please note: We do not ship on weekends or holidays.
PRE-ORDERS
Pre-order items allow you to reserve items before they are in stock. Pre-orders are charged at the time of purchase. If your order includes both in-stock and pre-order items, in-stock items will ship first. Estimated delivery dates for pre-order items can be found on the product page.
Once your pre-order is placed, we are unable to modify or cancel it.
AFTER HOURS
Orders placed after hours (Office Hours: M-F, 9 am-5 pm [Your Time Zone]) will not ship until the next business day. We do not process or ship orders on weekends or holidays.
OVERNIGHT SHIPPING
If you need overnight shipping, please place your order before 12:00 pm PST. Orders placed after this time will ship the following business day.
MISSING PACKAGES
We are not responsible for packages once they are in the hands of the carrier and marked as delivered. We cannot replace or refund items confirmed as delivered.
If your tracking information shows that your package has been delivered but you cannot locate it, please:
- Verify the shipping address.
- Look for any attempted delivery notifications.
- Check if someone else at your location accepted the package on your behalf.
Please be aware that in rare cases, tracking information may show a package as delivered up to 36 hours before actual delivery.