Refund policy
RETURN INFORMATION
If you’re not completely satisfied with your purchase, you can return items that are unworn, unwashed, and free of any stains (such as deodorant or makeup), odors, scuffs, tears, or snags for a refund within 14 days of receiving your package. To qualify for a refund, returned items must be in sellable condition with all original tags and packaging intact. Please note that original shipping charges are non-refundable.
Items marked as Final Sale cannot be returned or exchanged.
Swimwear must be returned with all tags and hygienic liners attached. Please try on all garments over underwear for hygiene reasons.
When returning items, a $10 return shipping fee will be deducted from the refund if you use our prepaid return label. You are welcome to use your own shipping label, but we recommend using a trackable method, as we are not responsible for items lost in transit. Return labels are currently not available for international customers.
SALE ITEMS All items purchased during promotional or sale periods are considered Final Sale and are not eligible for return or exchange. Items marked as Final Sale cannot be returned or exchanged under any circumstances. If a final sale item is returned in an attempt for a refund, it will be returned to the customer.
We do not offer price adjustments on items purchased during sales or special promotions.
RETURN PROCESS To initiate a return, please contact us at info@ournewaura.com
PROCESSING Please allow 7-10 business days for your return to be processed once it arrives at our warehouse. Refunds will be credited to the original payment method. Depending on your financial institution, it may take up to 10 business days to reflect the refund in your account.
EXCHANGES We offer exchanges for the same item in a different size only. Unfortunately, we cannot process exchanges for different colors or styles at this time.
DAMAGED RETURNS Items that are damaged, soiled, or returned without original tags and packaging will not be accepted and will be sent back to the customer. We will not accept returned garments that were not approved.
DEFECTIVE ITEMS If you receive a defective item, please contact us within 2 days of delivery.
Once a return label has been provided for a defective item, it must be shipped back within 7 days of receiving the label.
NON-RETURNABLE ITEMS
- Items that have been worn, washed, stained, or damaged
- Items without original tags and packaging
- Items marked as Final Sale
PRICE ADJUSTMENTS We do not offer price adjustments on items included in special or limited-time promotions.